Being a Responsible Business

Compass – our commitment to long-term sustainability

As a proud family-owned business, we understand our success is judged not only by performance, but also by how we operate and our contribution to society. We also recognise that relationships are at the heart of what we do – those we have with our customers, colleagues, the communities in which we live and work, and our relationship to the environment.

Project Compass is our Bibby Line Group-wide commitment to be a sustainable and resilient business. It is the foundation of our approach, driving us to improve outcomes for all by focusing on these four key areas.

People – Together We Grow

Our long-term success is only possible via relentless customer centricity, delivered by a team with a clear and compelling purpose. This purpose is to help SMEs grow and thrive, and we are committed to nurturing a culture which is actively inclusive, respectful, open to feedback, transparent and focused on wellbeing and development.

Our Compass people priorities underpin this focus and reflect our commitment to colleagues:

Engagement – we strive to create a compelling colleague experience, which inspires colleagues to deliver results.
Learning and Development – we are committed to the training, retaining and growing of our teams so that all colleagues can thrive during their time with us.
Active Inclusion – we are focused on becoming a truly inclusive place to work and we strive to make continuous improvements which create equitable opportunities for all colleagues.
Health and Wellbeing – we understand colleagues who have time and resources to prioritise wellbeing are more productive and happier at work and our policies and processes promote good mental and physical health.

Our Speak Up, Speak Out and Listen culture is at the heart of these priorities, enabling our colleagues to influence Bibby Financial Services’ future.

Read our People Report

Customer – Supporting Business. As Usual.

Along with our people, customers are at the heart of what we do, and we’re committed to building strong relationships to help them grow and thrive.

As a trusted financial services partner to businesses around the world, we treat our customers fairly and reasonably, ensuring they are provided with excellent service through our dedicated Relationship Management teams. We are a member of UK Finance and adhere to its Code of Conduct.

Our Service Promise provides a clear benchmark of what all customers can expect during their time with us.

Read our Service Promise

Environment - Net Zero carbon emissions by 2040

We’re committed to being an increasingly sustainable business, minimising our environmental impact, and influencing positive change.

Together we have set ourselves the ambitious goal of Net zero total carbon emissions by 2040, and reducing our CO2 and greenhouse emissions is a business imperative. Across Bibby Financial Services we are taking positive action including switching to 100% renewable energy use, decarbonising our assets and reducing single use plastic.

Find out more about Compass Environment

Community – Supporting communities in which we work and live

Our teams are hugely passionate about supporting the local communities in which we work and live and we encourage, incentivise and reward colleagues for making a positive difference to society in three ways.

Giving Something Back – we support charities by promoting cross-group fundraising opportunities, providing match funding support and creating central event fundraising challenges. Since 2007, our teams have raised and donated over £10m.
Donate-a-Day volunteering programme - we encourage colleagues to take paid leave to offer their time and energy to help charities, community events or organisations that are special to them. Together we have set ourselves the ambitious goal of 1,000 colleague days donated to the community each year.
Schools Outreach. We support students to develop skills and aspirations to progress in their education and careers by working with local schools and colleges in disadvantaged communities.

Find out more about Compass Community

Our family values, alongside our Compass initiative, direct us to operate in a responsible and ethical way, and we are committed to supporting the total eradication of all forms of modern slavery and trafficking.

In line with our Together We Grow strategy, we pay at least the Real Living Wage in the UK and similar approaches in our other geographies, and always comply with all labour legislation wherever we do business.

We have robust and appropriate measures in place to ensure we undertake business in a responsible manner. These measures apply to all colleagues, regardless of if their locations are covered by regulation relating to modern slavery. This includes systems, governance and controls, such as policies relating to Corporate Ethics, Anti-Money Laundering and Financial Crime, Health and Safety, Corporate Social Responsibility, Whistleblowing and Procurement.

Read our Modern Slavery Act statement