You can access your account information as well as find out more about how we work with our Clients, the Additional Services we offer and Our Service Promise. And, if you refer business to us, you could enjoy up to £1,000!
To access your Client Online interface click on the button below
To assist you with using Client Online, we have developed E-Learning training modules* and Bitesize video introductions* as well as downloadable PDF user guides. Please click on the links to access the E-Learning training module* and pdf user guide relevant to the facility you have with us.
Contact the Bibby Financial Services Client Online Service Desk between 8.00am and 6.00pm, Monday to Friday on 0800 783 0314 or contact firstname.lastname@example.org should you require any technical support.
Our service provider Barclays.net is currently experiencing issues and we are impacted by this, however our teams are working on an alternative and we will process payments through our contingency systems as soon as possible. You may notice a different source on your payment as this is being processed via our contingency system.
UK Spring Bank Holiday – Monday 2nd May 2016
Bibby Financial Services UK offices will be closed Monday 2nd May due to the May bank holiday. Our offices will be open as normal from 9.00 am on Tuesday 3rd May
Please be aware of the impact of receiving funds over the bank holiday period.
Client Online Status Update Archive
An archive of key status updates for Client Online can be found here
Daily downtime – please note Client Online will be unavailable from 10pm every evening for just 30 minutes due to routine updates.
Our Additional Services can help your business gain faster access to cash as well as additional funding and issues relating to non-payment of customer debt.
For information and fee details please download the datasheets below
Recruitment Additional Services
International Additional Services
Trade Additional Services
To help you with Client Online, please download the following guides
Glossary of Terms
Upload Schedule Error Messages explained
Bad Debt Protection
If you have a Factoring Facility with Bad Debt Protection with Bibby Financial Services, you can download a copy of A Guide to Your Bad Debt Protection Facility here. Copies of the forms for requesting new customer account limit and increase customer limit can also be downloaded from here.
Increase Customer Limit Form
New Customer Account Limit Form
Bad Debt Protection
For an easier way to unlock cash and exchange currency, all in one place, you can now combine your existing funding facility with our Foreign Exchange service. Download a copy of our Foreign Exchange Factsheet for more information.
Foreign Exchange (Forex) by Bibby Financial Services