We place our clients at the heart of everything we do

As a trusted, professional financial services partner to over 10,000 businesses worldwide, we are driven to perform at our very best. We strive to provide high standards of service, at every level, at all times.

We aim to deliver our services to you in the most effective and efficient way and are committed to continuous improvement. As a member of UK Finance, we abide by its Code of Conduct.

Our Service Promise provides a clear benchmark of how we deliver excellence and expertise to support you and your business and what you can expect from your relationship with us.

Our Service Promise

  • To be honest, clear and simple: in any business relationship, we will provide clarity and transparency to help build trust and protect against any misunderstanding.
  • To understand and support your business: we believe that our extensive experience of funding our clients over 35 years means that we are proactive and responsive in the way we support your business.

  •  To maintain strong communications: we believe that business relationships are no different to any other relationship. They should be based on understanding and communication. Therefore, we will respond to your query in a speedy, friendly and helpful way.
  • To resolve issues when anything goes wrong: we understand that from time to time, problems may arise. That's why, we will respond to you promptly and efficiently and pledge to continue to provide excellent customer service.

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Support when you need it

We want to provide you with the highest possible level of service and support. If you have any questions, please contact your local relationship contact. 

We appreciate feedback on all aspects of our service. Please contact us to leave your suggestions for improvement.

You can view Our Complaints Procedure.

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Contact your relationship manager for information or for technical support call 0800 783 0314