Our Service Promise

Demonstrating our belief in providing high standards at every level, ‘Our Service Promise’, provides clear points on how we deliver excellence and what you can expect from your relationship with Bibby Financial Services.

We Promise:

We will be honest, clear and simple – In any business relationship, clarity and transparency help to build trust and protect against misunderstanding

We will understand and support your business – We believe that our long standing experience of serving our clients allows us to be proactive and responsive in the way we support your business

We will maintain strong communications – We believe that business relationships are no different to any other relationship, they should be based on understanding and communication - we will respond to questions in a speedy, friendly and helpful way

If things go wrong – On the rare occasion that a problem arises, we pledge to continue to provide excellent customer service

The team at Bibby Financial Services is here to support you – if you have any questions please contact your local client services manager.

Our promise is to support you and your business by performing at our very best, providing excellent service, at every level, at all times.

Download a copy of Our Service Promise

Click here to see Our Complaints Procedure


ABFA Code of Conduct Image

ABFA Code of Conduct

Our Complaints Procedure Image

Complaints Commitment

Client Referral Scheme Image

Client Referral Scheme



Client Online Contact Us

Contact the Bibby Financial Services Client Online Service Desk between 8.00am and 6.00pm, Monday to Friday on 0800 783 0314 or email support@bibbyclient.com should you require any technical support.

The support desk will be able to answer any technical queries you may have on:

  • Issues accessing Client Online
  • How to use Client Online
  • Problems with the Client Online system