UK Finance Code of Conduct
As members of UK Finance, we abide by its Code of Conduct, which sets standards of good practice and professionalism. The principles are drawn from the Treating Customers Fairly principles set out by the Financial Conduct Authority.
The Code of Conduct is complemented by an independent complaints procedure for any business that feels they may have been treated poorly by a member – this is independently arbitrated and managed by The CEDR Services. To find out more about the Code of Conduct, please visit the UK Finance website at www.ukfinance.org.uk