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UK Finance Code of Conduct

As members of UK Finance, we abide by its Code of Conduct, which sets standards of good practice and professionalism. The principles are drawn from the Treating Customers Fairly principles set out by the Financial Conduct Authority.

The Code of Conduct is complemented by an independent complaints procedure for any business that feels they may have been treated poorly by a member – this is independently arbitrated and managed by The CEDR Services. To find out more about the Code of Conduct, please visit the UK Finance website at

UK Finance Key Principles

To achieve these standards, UK Finance has established six key principles which require that, as a member, Bibby Financial Services:

  • shall abide by this Code and all applicable laws and regulations
  • shall act with integrity and deal fairly and responsibly with clients and guarantors
  • shall provide clients and guarantors with all appropriate information in a timely and transparent manner

  • shall ensure that legal documentation issued by them is clearly and unambiguously written
  • shall provide effective and timely client services in accordance with their legal agreements
  • shall operate their own appropriate complaints procedures and UK Finance may, from time to time, request details of such procedures and anonymised data as to their outcomes

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Contact your relationship manager for information or for technical support call 0800 783 0314