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UK Finance (previously ABFA) Code of Conduct

As members of the Asset Based Finance Association (ABFA) who were incorporated into a new trade association, UK Finance in July 2017, we abide by its Code of Conduct, which sets standards of good practice and professionalism. The principles are drawn from the Treating Customers Fairly principles set out by the Financial Conduct Authority.

The Code of Conduct is complemented by an independent complaints procedure for any business that feels they may have been treated poorly by a member – this is independently arbitrated and managed by The Ombudsman Services. To find out more about the Code of Conduct, please visit the UK Finance website at www.ukfinance.org.uk  
 

UK Finance Key Principles

To achieve these standards, UK Finance has established six key principles which require that, as an ABFA Member, Bibby Financial Services:

  • shall abide by this Code and all applicable laws and regulations
  • shall act with integrity and deal fairly and responsibly with clients and guarantors
  • shall provide clients and guarantors with all appropriate information in a timely and transparent manner

  • shall ensure that legal documentation issued by them is clearly and unambiguously written
  • shall provide effective and timely client services in accordance with their legal agreements
  • shall operate their own appropriate complaints procedures and ABFA may, from time to time, request details of such procedures and anonymised data as to their outcomes

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